At Artcraft it's always our mission to supply the best possible customer service to every single person that logs onto our website or walks into one of our stores, so we're always asking our customers to offer their feedback on their shopping experience at Artcraft. Below are just a few of the comments we've received recently.
Also, please feel free to leave your own feedback by emailing firstname.lastname@example.org. Pictures of you and/or your new Sticks Furniture or Accessory, Sugarboo photobox, Bill Campbell pottery, or Offhand Designs purse are always welcome!
I wanted to let you know that my door topper arrived and I absolutely LOVE it! The artist did an amazing job.
Jill, Woodlands TX
I received my table today and I couldn’t be happier. Thank you so much! It looks fabulous and please tell the artist! THANK YOU! I look forward to working with you again in the future.
Natalie, Hickory NC
I received my sticks coffee table today and just love it! Thanks so much for your help with the design!
Alyssia, Los Gatos CA
My new hutch just arrived (on my birthday coincidentally) and it is just what I wanted, colors are perfect. The delivery man was very patient while we unwrapped it. It was so well packaged! I love it.
Bronwyn, Elk Grove CA
The personalized Sticks Mirror that I ordered has arrived! It is truly beautiful!! I particularly love the representations of our Toy Poodle and Cairn Terrier....just perfect. Thank you so much for your help. Please thank the artist too!
Kathleen, Portland OR
I love, love, love my Lazy Susan. It is so beautiful. A friend of mine had one and recommended your company to me. I just love it. Thank you so much and please let the artist know how much I appreciate its beauty!!
Mary Ann, Troy MI
The table arrived early this evening. It looks great and we are thrilled with the way it came out. We wanted to let you know how much help you were!
Sherri, Calabasas CA
We are so thrilled we found your store online...because now we have this beautiful new David Marsh Kitchen Hutch addition to our home.
You were so kind and considerate when helping me pick out the right colors and make it just perfect for our home and space.
It was so well packed and shipped. I would never hesitate to order from you again. Thank you for being a great company bringing artful touches into our homes!!!
Shelly, Forrest Grove OR
Just wanted to let you know how pleased I am with my recent purchase. I ordered the Twin Fish Table Lamp as a birthday gift for my husband. He's been complaining about the lighting by "his chair", where he reads the newspapers before and after work. The lamp is stunning and well-crafted. It fits perfectly with the decor of the room.
It also arrived sooner than expected. That was a great bonus, because I ordered it later than I should have and thought I'd be giving it as a belated gift. Instead I was able to give it to my husband on his actual birthday!
Thanks to all involved!
Loretta, Oak Grove VA
Just look at this Marsh dry sink and matching mirror that David customized for me. Different angles in the bathroom show me different colors on the piece.
Thanks again to you and David. I absolutely love this piece!!!!
Sue, Grampham NH
I wanted to let you know that Scott and I received our Artwork the other day. We truly cannot thank you enough for all of your help, patience and guidance along the way.
Our sticks piece is quite simply amazing! It came out more beautiful than we could have hoped for. We love everything about it and cannot say enough about wonderful things about the process.
Thank you sooo much! We look forward to adding more art work in the future.
Steph and Scott, Sand Lake MI
We love our custom Sticks lazy susan cribbage board that you just made for us! We asked if you could do the Four Seasons theme in that smaller center area, and you did a beautiful job with it. We have admired the lazy susans for a long time but were not sure just how we would use one. Our family has a history of four generations playing cribbage, and once we saw that option we knew it would be a fun choice for us. You made the process of coordinating colors and working out details very easy. It was a pleasure doing business with you.
Jim and Shauna, Colorado Springs CO
Thank you! Thank you! Thank you! The Bill Campbell Sweet Treat Dishes arrived on Wednesday and they were a BIG hit at last night's party. I so appreciate your help in making this happen.
Renee, Ontario CA
The custom Sticks plaque you helped me design was a huge hit! I've attached a picture of it hanging at my brother's firm. They absolutely loved it and the folks who work for him said it's the coolest motivator!
Thank you again for your help with it!
-Michelle, Lake Arbor MD
Thank you for the amazing custom Sticks table and chairs! They're inspiring, useful, and wonderfully unique! I love the inclusion of our horses -- both of them are in their late 20s, so it's nice to have them permanently pictured where we will see them every day.
Please thank your artists for us, as well!
-Sue, Snohomish WA
We were saddened when our Gatski Moose Head arrived damaged, but you made this process so easy for us. As soon as I receive the shipping label, I will send Mr. Moose back to you.
Thanks for your excellent customer service - it is greatly appreciated. You can be sure that I will shop on-line at your store!
If I lived closer, I'd shop in person- I travel to Old Town Alexandria once per year to spend a weekend with my college roommate. I'll be sure to introduce myself next year when I am in the store!
-Sue, Suffern NY
We received our Venezia dining table today and we really love it! Now I have to go on a quest for the perfect chairs...
I got a piece of glass for the top locally here like you recommended. The glass was cheap, which really surprised me!
-Lauraine, San Diego CA
I had a very positive experience in ordering a piece from the Bill Campbell Pottery collection to finish my set from your website. After I inquired via email regarding it, I shortly received a personal phone call from one of your staff, who was very respectful and helpful. He was even willing to email me photos regarding the piece so that the match could be better made!
I bought the piece and it was safely packed by 'Shannon' who gave me a 'Thank You & a smiley face' on the business card.
Would I do it again? YOU BET!
I even plan on stopping by one of your stores on my way to Annapolis, MD for my son's wedding next month.
-Marianne, Clinton IN
We are so excited about our custom Venezia Corner Cabinet! It's exactly what we imagined.
-Jordan, Rockville MD
Thanks Jordan! We loved it too. So much in fact, that we added it to our catalog!
We received our new coffee table yesterday and love it! Please thank Dave Marsh for doing such a terrific job. The colors are great. The hand signings underneath the table top are very cute! We thought you might like to see where the table has its new home. Please share these with David Marsh.
We also want to thank you for such good customer service. You were very pleasant to deal with and very responsive to our inquiries and concerns.
We will definitely recommend you to others!
-Janna, Edgewater NJ
Adam, I wanted you to know that the Sticks buffet was just delivered and WE LOVE IT! The craftsmanship on the piece is amazing and the colors and design fit so well with our family room decor. Plus, we are so happy that you told us about the fact that we could have our own personalized "sayings" inscribed on the top - it adds so much and of course has special meaning for us.
Thanks again for all your assistance, from start to finish.
-Jackie, Bethesda MD
I just want you to know how happy I was when I received the grandfather clock. It made me cry and even my husband was moved by it!
Thank you so much for your time and craftsmanship invested in this lovely furniture piece. It's amazing.
I am your biggest fan!
-Debbie, La Quinta CA
Thank you so much for going above and beyond to exchange my order! I really appreciate your efforts to make this the perfect gift. Your customer service is exemplary. As you may already know, I am a repeat customer and will continue to purchase items from your online store both for the great service, but also the great pricing you offer.
Thanks again for being so accommodating!
-Christy, Pasadena, CA
Thank you very very much for finding me the last one of these discontinued Bill Campbell Bowls! What wonderful service! You guys ROCK!
You can bet I will be back for more!
-Laura, Ashville NC
Received the Tin Woodsman coffee jar in time, just like you promised! I love it as much as I know the person I bought it for will.
Thanks so much for your excellent customer service - I will be shopping again!
-Peg, Riegelsville PA
I just wanted to thank you again for the personalized Sticks Lazy Susan that you helped me create. It turned out better than I could have ever expected and you all were able to include everything in my description. I know it will be my sister's favorite wedding gift since she has wanted a piece of Sticks artwork for as long as I can remember. I think my parents are a little jealous that I found her the perfect gift!! I look forward to working with you and the Sticks designers again in the future.
-Krista, Ashburn VA
I am writing this letter to let you know how much we've enjoyed the Ralph Garrett furniture we purchased from you for our Johnson City TX bedroom. It truly is a visual delight with all the intricate hand-painted designs, unique curved legs, and furniture treatment. Most of all I appreciated dealing with you over the phone & online. You took the risk out of doing business over the internet by calling me, discussing colors and possible options. You clearly explained the shipping policy & the responsibilities of the freight company. Roy, the shipper, kept me notified every step of the way and was extremely careful when moving the heavy pieces through our home.
As you can imagine, I was very hesitant to conduct a large furniture transaction online. I didn't know you from 'Adam' before this transaction, but I would like other customers to know that your personal service & frequent updates made this a pleasurable & safe experience. I look forward to doing more business with you in the future!
-Esmeralda, Johnson City TX
I just wanted to let you know the table arrived today and it is wonderful! I can't believe I own it! It is so fabulous!!!!!!!
Thanks again for all your help!!!! Looking forward to the chair!!!
Thank you for all your help!
-Heidi, Painsville OH
My custom Sticks Mirror could not have arrived at a better time: I had family in for the weekend and they all noticed it! They even commented on how much they loved it! I was able to tell them about the process and working with you. I come home every night and just love looking at it. My husband even loves it!! It is just so great to have the colors we love with the symbols and phrases that capture who we are as a family. Thank you! Thank you! I am hoping you will get more orders shortly: I am sending everyone I know your way!
Thanks so much for following-up and for all your help with this Sticks Mirror. I thought it would be an overwhelming process but it was so nice and easy with you. I would do it again in a heartbeat!
Thanks so much again - you are outstanding.
-Holly, Alexandria VA
I received my Custom Sugarboo Photobox yesterday and want to let you know how much we love it. It is spectacular and incredibly special! Please let Sugarboo know how much I adore it. I would like to order another with one of the readings from our wedding, need a few months to save the $$ :)
-Allyson, Wilmette IL
Just wanted to let you know my Sticks End Table arrived today: it's everything I had hoped for, so unique and colorful! Oregon has become quite the wine country location these days and the table with the wine theme and grapes is a wonderful addition! Thank you, and Happy Mother's Day indeed :)
-Mary, Beaverton OR
We received our Custom Designed Sticks Perpetual Calendar and it is absolutely perfect. We were fairly particular in what we wanted in the artwork around the calendar and we couldn't be happier with the way it came out. It is already up proudly displayed on our wall. Our 5 year old daughter loves it so much we had to move the usual spot for our Christmas Tree since it would block the view of the calendar!
Thanks again for the time your staff put in to helping place the order and our thanks to the artist. It was worth the wait!
What a pleasant surprise! I just finished unpacking the three Sticks Snowmen and am happy to report that they all arrived without a scratch. They are fantastic!
Once again, thank you for your wonderful customer service - - I certainly will let people know about it. It has been several years since I have been in your store in Old Town but I do remember how much I loved the items you carry!
Just to let you know that everything went according to plan. The David Marsh Corner Cabinet arrived today without damage (it was so well packed) and the delivery service called to say when they were arriving.
We would certainly order from Artcraft again. Thanks!
-Maggie, Cincinnati OH
The Sticks Lazy Susan is the most BEAUTIFUL piece of artwork I have ever seen!
Thank You, it made me cry!
I WILL be sending out this piece of artwork to the Bahai community. Hopefully it will bring you a lot more orders!
-Cynthia, Denton MD
Wow! What customer service!! Very excited to see the project!!
-Jo, McLean VA
I just wanted to let you know our custom Sticks Dining Chairs arrived safely and intact today. They are gorgeous! I absolutely love the design and, thanks to you, they match our existing table perfectly! Thank you so much for all your help with this.
Thank you for all your help!
-Holly, Centerville VA
THANK YOU for making this happen!! We received our Tin Woodsman Measuring Cups this afternoon, as promised: Just in time for Christmas! You all are amazing and thank you again for going out of your way to ensure our satisfaction!
-Carmen, Wichita KS
I recently purchased one of your Lord look down... Sugarboo Photoboxes and just wanted to say that I am so impressed with your company. Great customer service is not a given these days, but your company has demonstrated this is in every way. Thank you so much and I look forward to buying from you again!
-Shannon, Orange Park FL
Our Custom Sticks Urban Game Table with Skiiers vs. Snowboarders Chess Set is awesome and perfect! Thanks so much for your help!!
-Tracy, Southington CT
We got our Sticks Plaque back yesterday and you can't even tell that it needed to back to Sticks for repairs! In this day and age, the rapid support you all provided for getting this fixed was world class and refreshingly customer-oriented.
Thanks again - you've got our business for life.
John, Orlando FL
WOW! Our Sticks Dining Table was delivered today and I am in AWE. It is perfect and fits our space amazingly. It was worth the 12 year wait. ;-) Not sure how you all did it, but with your help the Sticks people interpreted what we put on paper into an amazing and beautiful representation of our family, life, and home. Thanks so much for all of your help through this!
-Karen, Salt Lake City UT
I have received my Custom Sticks Coffee Table and I LOVE it! You have been wonderful to work with and I will HIGHLY recommend you when the opportunity arrises.
Thank you again!
-Melissa, Orchard Park NY
Just wanted to say thanks so much and please pass our thanks along to Kim, the artist. We are so happy with how the cabinet turned out! It arrived today in perfect condition and we just love how it looks and how well it goes in the room. The pet portraits are wonderful (especially Stormy and Oreo--looks just like them!) and I just can't say enough how thrilled we are! It was a terrific experience working with you and with Kim and we will definitely pass the word along to our family and friends!
-Donna & David, Owings Mills MD
I Just wanted to let you know that we picked up our Sticks Friedrichs Lounge Chairs and they are great! The finish was so much more beautiful than I imagined.
Thank you for all your help!
-Karen, Reston VA
Thank you so much for your quick attention to my email and my predicament. Thank you also for so quickly shipping a replacement item, even though you had to order it from the artists themselves! Thank you so much for going to such lengths. We didn't think it could possibly come until after Christmas, but Lo and behold, tonight on Dec. 24th the package was placed on our doorstep while we were out!
Thank you so much for going out of your way to make everything right.
-Michelle, Salem OR