Damaged Merchandise

Artcraft and our artisans take great care in packaging their creations to ensure safe transport to your home. Although these items are packaged properly, in some instances transit-related damage may occur. If your package appears damaged or if you find damaged merchandise please email help@artcraftonline.com or call 301.604.6518 ASAP so we can arrange to have it picked up and inspected. Artcraft is open 10am to 5pm ET Monday through Friday. If you reach voicemail, please leave a message and we will respond within 24 hours. Please retain all of the original packing materials until instructed otherwise.

For Freight Deliveries: It is imperative that you inspect your order carefully when it arrives. Take the time to note any damage to your furniture and to the packing materials on the delivery receipt. Do not sign the shipping documents without recording details of transit damage. (For example: the furniture is scratched, dented, cracked, fabric is torn or the box is crushed on the top corner, punctured or wet)

Upon inspection, if you find that your merchandise is damaged, you may choose to refuse the delivery. Damages must be reported to Artcraft at the time of delivery by calling us at 800.880.8348. Artcraft cannot be held responsible and will be unable to assist you in repair or replacement of damaged merchandise if it is not thoroughly inspected and documented as described above.

All sales are final on custom orders. Artcraft cannot accept returns or exchanges of any item marked as 'custom made', special order items, or any custom designed item.