How to Receive Your Shipment
If your order is shipped via standard carrier such as UPS or FedEx, the driver will simply leave your package. You do not need to be home to receive it or sign for it.
If you have ordered an Oversized or Special Delivery item from Artcraft Online, your order may require shipping via Private Trucking Company. Most carriers schedule deliveries Monday through Friday between the hours of 9 a.m. to 5 p.m.
You must be present to receive, inspect, and sign for your delivery. Please DO NOT arrange to have shipments dropped off when no one is home. When the carrier contacts you, please make note of the company’s name and phone number. This will be very helpful if you need to contact them for any reason. It is essential that you contact the carrier should you need to reschedule your delivery appointment. When delivery appointments are missed, the shipping company may assess a missed appointment charge.
For the purposes of cost and care, specific furniture items require a Blanket Wrap Delivery Service and others require a Freight Delivery Service. The products detail page will outline which method of delivery will be utilized for that piece.
Artcraft and our artisans take great care in packaging your order to ensure safe transport to your home. Although these items are packaged properly, in some instances transit-related damage may occur. It is imperative that you inspect your order carefully when it arrives. Take the time to note any damage to your furniture and to the packing materials on the delivery receipt. Do not sign the shipping documents without recording details of transit damage. (For example: the furniture is scratched, dented, cracked, fabric is torn or the box is crushed on the top corner, punctured or wet).
Upon inspection, if you find that your merchandise is damaged, you may choose to refuse the delivery. Damages must be reported to Artcraft at the time of delivery by calling us at 800.880.8348. Artcraft cannot be held responsible and will be unable to assist you in repair or replacement of damaged merchandise if it is not thoroughly inspected and documented as described above.